Innovation has become the most powerful tool to become resilient in an ever growing competitive market. For those who are early adopters, technology might become difficult to implement. However, after this process they get as a reward a competitive edge to keep ahead of their market. That is the case of Walmart, as they were pionners on using VR training as an effective replacement for instructor-led and on-the-job trainings, as a reward, they found out that VR training simulations significantly reduced time spent on trainings without sacrificing effectiveness or engagement.
To be more precise, Walmart wanted to introduce an in-store pickup option via new technology called a pick-up tower, but needed to maintain a strong customer experience. Their objective was clear, they wanted to avoid at all cost a lack of consistency of their service or long customer waiting times for pick-up.
In overall, through VR training Walmart shortened training time for associates on a new technology by 96%.